Knowledge to Action: Opportunity and Threat
Knowledge workers are like the black cat commandos of the company. They help protect the organization from the potential or emerging threats and translate them into opportunities.
That needs a good amount of training, insight, peripheral view and business instinct. However, the current generation of Knowledge workers are like copper conduits that carry the decision information to the Decision Makers, Sometimes effectively, sometimes ineffectively. The decision makers are like the organizational plugs to the external interfaces of the organization.
Because of the wavelength and frequency mismatch between the conduits (knowledge Workers) and the Plug points (Business Decision Makers), many a times the “decision aid” outputs are adhoc and / or inoptimal.
That frequency and wavelength mismatch causes iterations, experimentations, more “knowledge work” and slower rate of conversion from “decision aids” to “decision outputs”.
For example, the dashboards and reports and scorecards are all “decision aids”. The decision outputs are the ACTIONABLES an accountable (being held responsible to outcomes) business manager executes.
With iterations, when the frequency and wavelength mismatches are eliminated; “decision aids” and “decision outputs” are synchronized; the experimental and iterative knowledge work of BI becomes definitive “Business Rule”.
Why is it so hard and time consuming to arrive at the business rules at the outset?
Here is a wonderful article from Roger Martin in the HBR Article “Rethinking the Decision factory“.
Are you part of the organization where you are trying to be “busy with the work”, or have you already made the transition from the “knowledge worker producing decision aids” to a business contributor creating “decision outputs”?
That determines whether you as a knowledge worker of today will have the job day after tomorrow or not.
So, critical question to ask, as Roger puts it politely (quote from the article: “ethic of knowledge advancement found in the best blue-collar factories”); do knowledge workers have the ethics of knowledge advancement found in the collaborative blue collar workforce environment?
We are keen to know your view points.
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